Privacy Policy

Last updated: July 15, 2025

1. Information We Collect

Personal Information

When you create an account, we collect:

  • Email address
  • Name (first and last)
  • Profile picture (if provided via OAuth)
  • Payment information (processed securely through Stripe)

Usage Information

We collect information about how you use our service:

  • Video files you upload for translation
  • Translation preferences and settings
  • Usage statistics and analytics
  • Device information and IP address

2. How We Use Your Information

We use your information to:

  • Provide video translation services
  • Process payments and manage your account
  • Improve our AI translation models
  • Send service updates and notifications
  • Provide customer support
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

  • Service Providers: OpenAI for AI processing, Stripe for payments, Supabase for data storage
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

  • Encryption in transit and at rest
  • Secure cloud storage with Supabase
  • Regular security audits and updates
  • Limited access to personal information

Your video files are processed temporarily and deleted after translation completion unless you choose to save them.

5. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and data
  • Export your data
  • Opt out of marketing communications

To exercise these rights, please contact us at support@reeltranslator.com

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze usage patterns
  • Improve our services

You can control cookies through your browser settings, but some features may not work properly without them.

7. Third-Party Services

Our service integrates with third-party providers:

  • OpenAI: For AI-powered translation services
  • Stripe: For payment processing
  • Google OAuth: For account authentication
  • Supabase: For data storage and authentication

These services have their own privacy policies and terms of service.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during these transfers.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy, please contact us at: